System support specialist

Our partner has more than 40 years of experience in research and development in the field of lottery systems. They are a worldwide leading supplier of lottery products, with more than 170 employees in Budapest, and currently serving more than 400 customers on six continents. Keep running applications for lottery companies Monitoring lottery system components and events Fulfill service requests for the customers Execute recurring daily operational tasks Troubleshooting application problems and outages according to documentation Handle, register and follow up incoming request / incidents Constant communication and support to involved resolver units and partners Reporting Participate in calls in case of outage Preparing / making presentations for clients and introducing / teaching system functions to colleagues through internal training, if required Elvárások / Requirements be able to support to customers in 24 / 7 shifts (3x8 hours - majority is morning / afternoon shift. In a 4-5 weeks period of time 4-5 days night shift) excellent English language skills have experience in working with ITSM ticketing systems, and in IT operations be familiar with ITIL processes have IT attitude, willingness to learn new systems be open to continuously extend your professional skills be stress resistant, team player have knowledge of Unix / Linux operating systems basic networking backgrounds (TCP / IP) basic database (SQL) knowledge scripting skills (Perl, PHP, Bash, Python or anything similar) several years of relevant experience in IT application operation Bachelor's degree is an advantage Amit nyújtunk / Benefits Competitive payment package (13. and 14. months salaries) Cafeteria and Health insurance Mentoring Program, Trainings Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport) Indoor bike and motorcycle storage Team buildings Excellent working atmosphere, recreation room : table soccer, darts, office (chair) massage and sauna Open company culture Economically stable and growing enterprise