German Speaking Junior Service Coordinator

Location : Hungary - Budapest | Job-ID : 2362 | Contract type : | Business Unit : Customer Success & Service Delivery

Your future tasks will be…

We continuously expanding our Customer Service Centre, where within our Global Service Coordination function, we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers. As a Service Coordinator, your main responsibility would be tracking and ensuring products are on the right track without any delay. We are looking for either young professionals who would like to start (or continue) their career with us as well as experienced and senior colleagues.

On a daily basis :

• Being the Single Point of Contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
• Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
• Within delivery keeping the agreed service levels
• Maintaining and improving customer satisfaction, providing a consistent customer experience
• Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
• Exception handling within the process (stuck process / change process / procedural changes)

You are the ideal candidate if...

What can we offer to you?

As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to :

more highlight CC family atmosphere