Junior Customer Service Specialist - German speaking

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Organisation / Department

Our multinational partner is currently looking for a Junior Customer Service specialist to join their extensively growing team.

Job description

Handle customer inquiries via email, phone, and other communication channels in a timely and professional manner

Coordinate order processing, delivery tracking, and issue resolution to ensure customer satisfaction

Maintain accurate customer records and documentation in internal systems

Collaborate with internal departments (e.g., logistics, finance, sales) to resolve customer issues and ensure smooth operations

Monitor open cases and follow up proactively to ensure resolution and continuous service excellence

Requirements

Bachelor’s degree

0–3 years of experience in customer service or in  related field

Proficiency in English and German, both written and spoken

Strong multitasking and prioritization skills in a fast-paced setting

Excellent problem-solving abilities and keen attention to detail

Confident and proactive attitude with the ability to work independently

Strong interpersonal skills and ability to build positive relationships with stakeholders

Experience with SAP and Salesforce is an advantage

Information

kira.moni@randstad.hu