Customer Solution Design Specialist

Your Role And Responsibilities

Are you a passionate technical architect with focus on Genesys Contact Center solution ? Our Technical Design Team is on the front line of helping customers succeed using Genesys Contact Center solution. The Technical Design Team members leverage their hands-on experiences with our sales leads and partner ecosystem to propose transformational solutions to BT’s Global customers and additionally gets involve in major transition and transformation programs.

This is not a sales role. It is an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Genesys Contact Center and Genesys Cloud Solution.

As a team we provide services for multinational customers, supporting them in utilising cloud technologies to maximise business performance and provide excellent customer experience.

What You’ll Be Doing

• As a key member of a global team, provide overall support to technical solutions within the Genesys Cloud solutions projects.
• Own the technical solution design.
• Provide technical consultancy.
• Close collaboration with the customer, understanding business needs and capturing technical requirements.
• Provides end-to-end technical governance throughout pre-sales, technical design, and delivery
• Propose secure, reliable, and scalable designs that meet the BT product offering.
• Consultant to implementation.
• Work together with the relevant Product / Portfolio teams in product enhancement / development activities.
• Drive standardization across teams to ensure operational procedures are in place, maintained and followed as appropriate.
• May lead a matrix team as a technical supervisor.

What We Offer For You

Be part of a global team passionate about solutioning Cloud journeys.

Be part of product developments shaping BT’s future.

Supportive environment for learning new technologies, building an architect career.

What we are looking for

Experience you would be expected to have

Skills required for the job

Language Skills : Excellent English both verbal and written