German Speaking Command and Control Center Agent (7 / 24)

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements

• Processing of incoming service requests and incidents based on SLA via e-mail.
• Creation of ad hoc-reports
• Distribution of tickets inside the Service Desk team
• Backlog management (e.g. long-runner tickets).
• Escalation handling
• Event monitoring task in a 24 / 7 supporting team.
• Creation, coordination of IT Onboarding / Offboarding tickets
• Ensure necessary technical and process related trainings for new joiners.
• Administration of hardware assets
• Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
• Creation of SOPs
• Work closely with other IT teams to ensure timely and efficient resolution of service requests
• Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
• Handling basic L1 SAP tasks
• Ad-hock administrative duties.

What qualifications you should have :

What brings us joy :

Benefits