Italian Speaking First Line Analyst

Working on the Customer Service support Answering calls and emails in order to resolve customers’ IT issues and queries Document internal procedures, assist with onboarding of new users Work together with colleagues to share information Collaborate on problem solving and identify major service issues Elvárások / Requirements Fluent English, and Italian language knowledge Excellent communication skills, both written and verbal Self-motivated and able to work under minimal supervision, proactivity Customer orientated personality Strong MS Office skills AND affinity to resolve IT related issues Ability to do multitasking Amit nyújtunk / Benefits Professional development opportunities Outstanding salary and benefit package (All you can move card, phone, etc...) A company with a stable background Language learning opportunities A good working atmosphere HO opportunity