Senior Operations Specialist - Logistics Performance

Job Description

We are seeking a highly analytical and results-driven individual to join our team as a Senior Operations Specialist - Logistics Performance. In this role, you will be responsible for designing, analyzing, and optimizing rider compensation strategies to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance. You will work closely with cross-functional teams, leveraging data-driven insights to challenge existing processes, propose innovative solutions, and standardize best practices.

Key Responsibilities :

• Evaluate and optimize rider compensation models to align with business objectives, rider satisfaction, and operational efficiency
• Collaborate with leadership to design and roll out strategic initiatives aimed at improving logistics performance and rider experience
• Continuously evaluate the financial impact of payments models, ensuring they align with broader business goals while enhancing rider satisfaction and retention
• Analyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations
• Work closely with operations, finance, product, and local logistics stakeholders to implement and refine rider compensation structures
• Build strong relationships with market teams to understand unique challenges and drive scalable solutions
• Challenge the status quo by introducing innovative techniques to enhance rider compensation systems and logistics performance
• Develop frameworks to harmonize compensation strategies across diverse markets while allowing for local flexibility

Qualifications