Operations Specialist

Are you interested in the dynamics around Courier Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!

Role background

Wolt is a Finnish technology company and were best known for our food delivery platform. We launched in Hungary in and have now grown to over 20 cities. We are growing rapidly and are now looking for an Expansion Specialist to join our Operations team in Budapest.

In the Operations Team, we focus on our courier partners : We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Specialist, you will play a key part in ensuring smooth cooperation between Support and Operations and also in managing daily maintenance of our live operations. This entails everything from preparing educational materials or researching the effect of a great size event in the city to follow KPIs or automate workflows. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the Worlds best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What youll be doing :

• You will have to support your decision making with relevant data, find broken pieces and fields to develop, understand relations and consequences to have proper action points in your role.
• You will improve our current processes, implement and maintain new ones and create new best practices for our operations.
• You will prepare training materials and manage training sessions to educate other departments
• You will ensure that all teams are properly informed and educated when it comes to changes in operations.

And other than being the core of working together with other departments, your daily routine will contain maintenance tasks too.

You will

Our humble expectations

Bonus points if you also :