English Speaking Customer Service Representative

Join our outstanding team at Thermo Fisher Scientific Inc. in Budapest. Be part of a world-class organization dedicated to global health, cleanliness, and safety. As a Customer Service Representative in our Shared Service Center, you'll support clients from start to finish.

What will you do?

• Handle inquiries via email and phone from customers and / or internal parties.
• Perform order management activities such as order entry, price checking, and order clearing, aligned with company policies, and prepare essential shipping documentation.
• Assist sales functions across EMEA and external customers with product / service order fulfillment processes, customer service requests, end-to-end order status management, repair / calibration requests, product changes or returns, accounts receivable collections, and invoicing requirements.
• Resolve problems by applying established policies, procedures, and tactics, using proactive communication across an internal network of multiple product lines.
• Assess individual customer requirements and direct activities to appropriate departments.
• Deal with customer complaints efficiently and expertly as per the service level agreement.
• Foster an environment that promotes the company’s goals, encourages continuous improvement, and builds strong customer relationships.
• Perform other related duties as required and / or assigned.

How will you get there?

Experience :

Education :

What We Offer :

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Please also join to our Talent community and get more information about the great opportunities in the future.