Czech-speaking Service Desk Analyst

Position : Czech-speaking Service Desk Analyst

Location : Budapest, Hungary

Employment type : Full-time, on-site

Remuneration : Competitive base salary

We are looking for a Czech-speaking Service Desk Analyst to join our client's IT support team in Budapest. This role involves providing first-line technical support to users, managing IT-related queries, and ensuring that technical issues are resolved efficiently and professionally. The ideal candidate will possess excellent communication skills, a customer-oriented mindset, and the ability to handle technical challenges with confidence.

Responsibilities

Act as the first point of contact for IT incidents via phone, chat, email, or self-service portal .

Log and track all issues in the IT Service Management (ITSM) system, ensuring timely follow-up and resolution.

Coordinate with internal technical teams to resolve complex issues when necessary.

Take ownership of user problems and communicate progress until resolution.

Maintain service levels and meet performance targets (KPIs and SLAs).

Deliver exceptional customer service and maintain professionalism at all times.

Identify opportunities to improve IT processes and user experience.

Adhere to company and client policies, standards, and service procedures.

Requirements

Fluency in Czech (C1 / native level) and strong English skills (written and spoken).

Previous experience in IT Service Desk, Technical Support, or Application Support (L1L2 level).

Good understanding of operating systems, databases, and general IT concepts .

Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.

Knowledge of ITIL frameworks (certification is a plus).

Excellent problem-solving and analytical skills with the ability to multitask.

Strong interpersonal and communication abilities with a customer-first approach.

Willingness to work on-site in Budapest, Hungary .

Preferred Qualifications

IT-related certifications such as ITIL, MCSE , or similar technical credentials.

Familiarity with SAP applications or monitoring tools.

Whats on Offer

Competitive base salary and benefits package.

Structured onboarding and continuous professional development.

Multicultural and collaborative work environment.

Opportunity to advance your career in IT and technical support.

Interested in growing your IT career in an international environment?

Apply now and join our clients global support team in Budapest!