Strategic Portfolio Analyst – Assistant Manager – Swedish – Remote EMEA

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are seeking a highly motivated Strategic Portfolio Analyst – Assistant Manager – Swedish – Remote EMEA

We are seeking a highly motivated and experienced voice process Strategic Portfolio Analyst – Swedish to join our finance team, supporting our client.

This role is critical in ensuring timely follow-up on defaulted invoices, managing unapplied cash and credit notes, and fostering strong, reciprocal relationships with customers. The ideal candidate will bring an initiative-taking approach to collections, a customer-centric mindset, and a passion for process improvement and confident to minimum C1 level in speaking with customers on a daily basis as calling will the main method of contact.

Key Responsibilities :

• Client-Focused Collections : Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment. Establishing regular calls with key customers and business client partners to work through account past dues and prevent recurrence.
• Issue resolution

Working with the strategic customers to determine the root causes of past due and work alongside them to establish processes which will prevent future recurrence.

Qualifications & Experience :

Preferred Qualifications

Key Competencies :

What can we offer?

Multicultural and very diverse environment with people from over 30 countries

Genpact supports language courses, professional trainings, personal development

Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus

Great career-development opportunities

Opportunities to leverage your accounting and finance skills

Opportunity for process improvement / simplification / standardization

Flexible working hours / home office"