Customer Care Specialist (French), Hungary

Position : Customer Care Specialist (French)

Location : Remote in Hungary

Employment type : Full-time

We are looking for experienced French-speaking Customer Care Specialists to join a top-rated BPO with outstanding employee satisfaction. In this role, you will provide support to customers of a leading financial services company.

Duties and Responsibilities :

• Deliver exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring high levels of satisfaction.
• Provide accurate and timely responses to customer queries via phone, email, and live chat.
• Utilize internal and external resources to offer top-notch service.
• Identify and escalate high-priority or unresolved issues to appropriate teams.
• Route calls to the correct departments and document all customer interactions according to standard procedures.
• Identify and communicate emerging trends and patterns in customer issues.
• Maintain adherence to quality guidelines, KPIs, and company policies to ensure consistent service delivery.
• Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues and contribute to a positive team atmosphere.

Requirements :

Offer :

If you're eager to advance your career with a supportive and innovative team, we look forward to receiving your CV.

Apply now to join a company that celebrates your growth and success!