Customer Support Specialist- Dutch Speaking

Description

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.  We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.  It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our new Customer Team and advance your career as a Customer Support Specialist- Dutch Speaking Customer service support specialist is intended to provide end-to-end support to our customers from on-boarding trough the full life cycle of the customer on a given product or products delivering an effortless and best customer experience in all touch points with the customer. In BP, we put the customer in the heart of all what we do, and we want to establish our reputation as the best in class regarding customer care for which this position will have a critical role to play to enable the company to achieve it. To be successful in this role the individual need to be excellent communicator who's able to earn our customers trust, deep knowledge of the product, systems and processes to be able not just to guide customers troughs features and functionalities but also recommending solutions. In this role You will : Complete day to day customer service-related operational tasks from end-to-end to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of specific products, processes / systems and act as a partner concern point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. Interact with customers in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines or product defects as recommendations on how they can be more efficient. Take ownership and proactively resolve customer issues (working with other teams as appropriate) Provide customer support via the internet, phone, and email to support activities Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Run and analyse reports Log and follow-up incidents in the Incident report Ensure that all processes are following current ISO 9000 accreditation Ensure that all activities meet with the BSC’s HSSE requirements Takes part in calls and communications with the business as assigned by the Team Lead Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps.

Requirements

What You will need to be successful : Educated to university level or equivalent experience Fluency in English AND Dutch languages Minimum of 24 months previous experience in the field of Customer Service Demonstrate strong understanding of Business needs Technical affinity, ability to analyses system issues. Depp knowledge on the product, systems and processes from end2end Assertive communication to ensure efficient problem resolution Quality assurance approach Strong relationship and stakeholder-management skills CI Approach and attitude Good analytical skills

Offer

At bp, we provide the following environment & benefits to you : Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule : home office up to 2 days / week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g. : Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g. : Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g. : Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!