Senior Customer Service Representative

At the VELUX Group, we don’t just offer jobs—we offer opportunities. As a global leader in sustainable indoor living, we provide an environment where you can grow, shape your career, and make a real impact. As part of the newly established Online Sales Organization, you’ll support our growing direct-to-customer business across websites and marketplaces in the German and Austrian markets.

We’re now looking for a Customer Service Representative (German-speaking) to join our dynamic and international Online Operations & Customer Service Team. If you’re passionate about helping customers, have a proactive mindset, and enjoy working in a fast-paced digital environment, this role is for you.

What you’ll be doing :

Provide excellent customer service and sales support via phone, email, and chat

Handle incoming sales leads with care and efficiency, converting them into successful purchases

Deliver top-tier after-sales support for issues like deliveries, returns, claims, payments, and installations

Manage and grow our Business-to-Installer customer segment with a proactive, account management approach

Collaborate closely with logistics and internal teams to ensure smooth customer experiences

Help process orders and returns in our ERP system for both our webshop and marketplaces (e.g., Amazon, eBay)

Support the continuous improvement of our tools, systems, and customer service processes

Take part in internal customer service projects across teams

What we expect from you :

Fluent in German, both written and spoken

Good English skills (spoken and written); another language is a plus

Customer-focused attitude with excellent communication and negotiation skills

Confident handling of Microsoft Office (especially Excel); ERP system knowledge is a bonus

Organized, detail-oriented, and able to handle multiple tasks under pressure

Sales mindset with the drive to convert leads and build lasting customer relationships

Background in customer service, sales, or e-commerce is a strong advantage

Willingness to work in a hybrid / virtual environment; occasional travel to Budapest or abroad

What we offer in return :

Permanent employment with acompetitive salaryand performance-based bonuses

Benefit package including cafeteria allowance, company health plan, travel support, and more

Comprehensive onboarding and training to help you succeed from day one

A supportive, friendly, and multicultural work environment

Ongoing professional development and training opportunities

A newly renovated office in Sopron

Flexibility with hybrid work and opportunities to grow within the organization

Ready to take the next step in your career with a company that values your growth?

Apply now by uploading your CV to our database – we look forward to hearing from you!