Director - Professional Services

The Role

We are looking for a Director - Professional Services to lead Veeva’s established and growing Commercial Post-Implementation team. This function consists of a team of high-performing consultants that manage the long-term relationships with our largest biopharma customers on a global stage. The team’s focus is to manage releases, understand the changing needs of the customer, and consult on future innovations of Veeva software to match these business objectives.This is an exciting role to lead an already high-performing function and help take them to the next level. We’re looking for a strong leader who is able to assess where we are, build effective relationships with team members, wider internal stakeholders and external customers, and shape a future vision for how we can develop Commercial Post-Implementation in the future. You will empower your team of Practice Managers to develop our senior, midweight and graduate consultants in line with this vision for continued customer success.

What You'll Do

• Shape the overall vision and drive the strategy for post-implementation that gives greater accountability to Veeva for ongoing customer success
• Set the standard for Post-Implementation excellence on Commercial cloud and drive the team forward to deliver against these expectations
• Determine hiring goals and work with your Practice Managers to hire high-quality talent at speed and build great teams
• Hold your managers accountable to build great teams, develop them, and raise the standards of Post-Implementation
• Liaise and collaborate with other Veeva leaders internally across the commercial and development cloud
• Establish and develop strategic relationships with our key customers
• Keep high levels of satisfaction with post-implementation services and drive increased value

Requirements

Nice to Have

RemoteHungaryVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .