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Quality Manager (REF2667Y)

Deutsche Telekom IT Solutions HUPécs

Több mint 30 napja

Munkaköri leírás

Job Description

Tasks :

Acting as a point of contact for internal and external partners and customers in the complex task area
Defining and monitoring quality KPIs, including the effects on customer experience, in the task area; deriving needs for action
Analyzing faults with complex negative effects on quality, localizing the faults, deriving needs for action
Identifying, preparing, and introducing new methods of analyzing vulnerabilities Identifying best practices and devising complex concepts for continuous quality improvement
Improving knowledge management; being involved in establishing a "learning organization"
Continually evaluating, improving, and implementing quality management tools
Developing training concepts Managing complex projects

Qualifications

Requirements :

Completed studies, ideally in the fields of business administration or business informatics with several years of professional experience,

Experience in the quality management process,

Hands-on experience in claim management,

Diligence,

Reliability,

Good communication skills,

German (C1) and English (B2) language skills required for operating in both languages

Advantages :

ITIL4 certification,

Experience in process or in project management

Personality :

Has good analytical skills, is result and success oriented, also an excellent team player and able to think independently