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Communications and Reservations (CoRe) Agent

Four Seasons Hotels and ResortsBudapest

9 napja

Munkaköri leírás

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

What you will do :

Creating memorable experience for our guests from the booking phase on
Communicating with most of the departments on a daily basis
Assisting sales with group reservations
Understanding and reviewing online reservations
Selling property features such as spa, restaurant and concierge services.
Successfully handling incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions.
Answering the telephones professionally and utilizing the computer system accordingly.
Utilizing the telephone switchboard, the hotel computer system.
Accepting and placing wake-up calls for hotel guests.
Handling technical issues regarding telecommunication equipment (guest phones technical checks, function room setup, etc.)

What you bring :

College degree

Fluency both in written and oral English and Hungarian (a third language is an advantage).

Previous work experience in a relevant position (reservations, front desk) and Opera knowledge are an advantage.

should be an excellent team player, very detail-oriented and should have good communication skills.

EU work authorization

What we offer :

Competitive salary package

private health insurance

complimentary daily employee meal

exclusive discount and travel programs with Four Seasons. We are in the hospitality business, so we’ve created opportunities for employees to travel globally.

comprehensive learning and development programs

50% discount in our Kollázs restaurant and Múzsa bar

international career opportunities

inclusive and diverse employee engagement events all year-round. We all work hard and we want our team to know we appreciate them.

Hozzon létre álláshirdetést erre a keresésre

And • Budapest