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Job in Germany : IT expert (m / f / d) as team leader in the HelpDesk department at the Office for Digitization and Information Technology

Job in Germany : IT expert (m / f / d) as team leader in the HelpDesk department at the Office for Digitization and Information Technology

Stadt Kölnhungary
4 napja
Munkaköri leírás

We are looking for :

IT expert (m / f / d) as team leader in the HelpDesk department at the Office for Digitization and Information Technology

Company description

IT expert (m / f / d) as team leader in the HelpDesk area

at the Office for Digitization and Information Technology

The City of Cologne is one of the largest and most attractive employers in the region. With over 450 employees, the Office for Digitization and Information Technology is the central IT service provider for Cologne's city administration.

Make Cologne more digital!

The Office for Digitization and Information Technology is the City of Cologne's innovative IT service provider. It combines forward-looking forms of work, an attractive office building, an interesting and diverse working environment and family friendliness in a modern atmosphere.

User Support is the central point of contact for all inquiries (calls, questions, complaints, incidents) relating to information processing and telecommunications. Currently, more than 12,000 IV workstations at 20 locations and around 6,700 mobile devices of the entire administration and political representatives in the city of Cologne are directly supported by the user support of the IV customer service.

YOUR FUTURE TASKS : You ...

  • take over the team management of the HelpDesk with currently eleven positions.
  • assume responsibility for the employees.
  • organize personnel planning, technical equipment and process optimization of the HelpDesk as a "single point of contact" for all customer service points
  • support the strategic planning and further development of user support
  • take responsibility for the day-to-day running of the HelpDesk.
  • ensure the optimization of processes and the identification and elimination of support obstacles by setting up a comprehensive reporting system.
  • support complex IT projects.
  • are responsible for occupational health and safety matters in their area of responsibility.

Your active support as a special functionary in conducting elections and the motivation of your employees to take on such a function is requested. This concerns a maximum of three days per election, which will be rewarded with special leave and an expense allowance.

As part of the personal weekly working hours, a daily support time must be covered for user support, if necessary within a shift at staggered times.

YOUR PROFILE : You ...

  • have successfully completed a (specialist) university degree in a subject area relevant to the task (e.g. computer science or business informatics)
  • proven equivalent skills and experience in the IT field.

    • WHAT ELSE IS IMPORTANT TO US :

    You ...

  • have digital expertise and a good technical understanding as well as basic knowledge of all key central infrastructure components
  • are capable of coordinating and managing complex issues and have experience in migration projects (participation in planning and operation)
  • have organizational skills, are ready for action and flexible in their own work organization as well as communicative and team-oriented.
  • have the ability and willingness to manage and adequately moderate change processes in a team, as well as good negotiating skills including the ability to conduct goal-oriented discussions, have leadership experience and the ability to innovate.
  • have a sense of responsibility, initiative and a high ability to work under pressure as well as a willingness to learn and perform and a service-oriented attitude to work.
  • are willing to work outside regular working hours.
  • have gender competence and a commitment to diversity.
  • are committed to work-life balance and the effective advancement of women.
  • promote individuality and diversity and implement the inclusion agreement

    • WE OFFER YOU :

    A future-oriented job in Cologne with a modern employer with all the advantages of the public sector and a regulated weekly working time of 39 hours for employees covered by collective agreements or 41 hours for civil servants with a high degree of flexibility within the scope of office-specific possibilities. The position is permanent and is available both part-time and full-time.

    The position is graded according to salary group 11 of the collective agreement for the public service (TVöD IKT) or according to A10 career group 2, 1st entry level LBesG NRW (Salary Act for the State of North Rhine-Westphalia, formerly higher service).

    The salary range in pay group 11 (TVöD-IKT) is currently between 4,032.38 euros (experience level 1) and 5,975.19 euros (experience level 6).

    Your professional experience will be taken into account when assigning you to the experience level within the pay group, insofar as this is possible under collective bargaining law.

    We are also an attractive employer :

  • Supplementary pension provision through an attractive company pension
  • Regular pay increases
  • In addition to the collectively agreed annual special payment, an annual performance-related payment
  • Capital-forming benefits
  • Internal career and promotion opportunities
  • A structured onboarding process
  • Flexible working hours, opportunities for home office and mobile working, healthy work-life balance
  • Future security even in difficult times
  • Various training courses and 30 days annual leave
  • Company sports and health management

    • YOUR APPLICATION :

    You can find a current salary table, for example, at https : / / oeffentlicher-dienst.info / tvoed / vka .

    You can find more reasons that speak for us as an employer at : www.stadt-koeln.de / benefits .

    YOUR APPLICATION :

    Mr. Hennemann, 0221 221-30900 will be happy to answer any technical questions you may have.

    For general and organizational questions, please contact Ms. Lambertz, 0221 221-31883 .

    If we have aroused your interest, we look forward to receiving your application stating the reference number 147 / 25-SuLa by 05.05.2025 at the latest via the following application link :

    https : / / bewerbungsportal.stadt-koeln.de / sap / bc / erecruiting / applwzd?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OEFEMzgzMUZEMDgyOTJCOTU4NzVFRjAwMDAmbG9nPVgmY2FuZF90eXBlPQ%3d%3d&sap-client=004

    For degrees obtained abroad, please enclose proof of recognition by the Standing Conference of the Ministers of Education and Cultural Affairs.

    We actively promote gender equality and the diversity of all people in the administration.

    We therefore welcome applications from people of color, people of all nationalities, religions and world views, sexual orientations and gender identities, all age groups and people with disabilities. We also welcome applications from people with a family history of migration, especially refugees.

    The City of Cologne has been awarded the TOTAL E-QUALITY - Commitment to Equal Opportunities for Women and Men award as well as the additional DIVERSITY award and the audit berufundfamilie - Compatibility of Work and Family certificate.

    In the STEM (science, technology, engineering and mathematics) professions, women are expressly encouraged to apply.

    We offer flexible working hours and forms of work, which can also be combined with mobile working. These are geared towards different lifestyles and personal and professional needs.

    As a public employer, we support the goal of integrating disabled, severely disabled and equivalent people into working life with our inclusion agreement. Severely disabled and equivalent applicants are given special consideration if they are equally qualified.