Customer Service Administration

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Organisation / Department

Are you highly organized, proactive, and passionate about delivering excellent support? We are looking for a Customer Service Administrator to join our team and ensure the seamless execution of service processes across the business. This is a great opportunity to play a key role in enhancing customer experience and operational efficiency in a dynamic, international environment.

Job description

Why You’ll Love This Role

Diverse and hands-on responsibilities within a collaborative service team

Opportunity to support technical operations and customer service

Exposure to process improvement and cross-departmental coordination

Work in a structured and stable business with strong international presence

Gain experience in systems such as SAP and Excel

Key Responsibilities

Manage service-related administrative tasks, including invoicing and overdue follow-ups

Prepare quotations and coordinate schedules with customers

Organize insurance, travel bookings, and spare part preparation for service engineers

Ensure compliance with internal safety and operational procedures at the service center

Support the operation of the service business unit

Maintain accurate documentation of sales orders, job reports, cost breakdowns, and installation records in internal systems

Facilitate communication and coordination across service, sales, and administration departments

Requirements

Strong organizational skills and ability to manage responsibilities independently

Understanding of how actions and decisions impact customer experience

Ability to work in a complex, fast-paced environment with attention to detail

Proficiency in SAP and MS Office tools (especially Excel)

Reliable, proactive attitude and strong communication skills

Information

szilvia.marsiczki@randstad.hu