Customer Service Manager

Competitive salary and annual bonus

Cafeteria program and commuting support

Private health insurance with full coverage and premium services

Life and accident insurance

Loyalty and family-related benefits (marriage, childbirth, school start support)

Employee referral bonus

All You Can Move / gym membership discount

Hybrid work model (3 office days per week)

Modern office in central Budapest

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Organisation / Department

Our partner , a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager . This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.

Job description

Lead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.

Oversee day-to-day order management , ensuring accuracy, on-time processing, and high customer satisfaction.

Be the escalation point for complex cases, working closely with sales and supply chain teams.

Monitor and improve performance through KPI tracking , BI reports , and advanced Excel analytics.

Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.

Act as a coach and mentor—help your team grow through continuous development and supportive leadership .

Lead internal projects related to customer experience , tools, and processes.

Collaborate with cross-functional teams to provide a seamless order-to-delivery journey .

Requirements

Minimum 5 years of leadership experience in a Customer Service or SSC environment.

A hands-on, people-focused leader who can motivate and empower teams.

Fluent English is a must; French or other second language is a plus.

Strong working knowledge of SAP (E1P), BI reporting , CRM tools , and Excel .

Excellent communication, problem-solving, and project management skills.

Experience in e-commerce, online order management, or multinational settings is highly valued.

A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.

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