Sr Credit & Collections Representative - Italian or French Speaker

Perform and evaluate credit checks on new customer accounts according to company policy

Check credit limits in place for all accounts within the designated countries and maintain them in line with company policy and SOX requirements

Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timelypayments have been scheduled; plan and prioritise customer calls regularly to maximise collections on the largest open invoices

Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details

Work with local Sales, Customer Care and Team Leader to solve problem accounts and determine when accounts should be placed on hold

Carry out appropriate hold activity directly on allocated accounts; monitor all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured.

Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure timely resolution

Train and mentornew employees joining the Invoice-to-Cash (ItC) Department

Various ad hoc or additional responsibilities / tasks may be assigned from time to time by Team Leader

Skills Required :

This position interacts with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy in troubleshooting problems and communicating status

Ability to work independently in order to resolve sophisticated issues and perform first level escalations

A high level of proactivity to contact customers to chase overdue debt is expected, especially on the phone communication

Accuracy is required in performing all functions of this position

Willingness to train and mentor newcomers

Proven Thermo Fisher Scientific expertise in credit & collections

Efficiency in this role requires a detailed understanding of relevant accounting systems, policies and procedures

System knowledge is essential to perform this role optimally and efficiently

Solid understanding of the PPI methodology and general concepts of process improvement