French speaking Order Management Supervisor

Our business partner - a biotechnological manufacturing company - is looking for a French speaking Order Management Supervisor to spearhead the EMEA region's order management team. If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!

• Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
• Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
• Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
• Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
• Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
• Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
• Actively contribute to various team meetings and events to align with company strategies and goals. Elvárások / Requirements
• Fluency in English and French (mandatory)
• Min 2-3 years experience in similar role and customer service or a related field
• Proven experience in people management and team leadership.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Excel and data analysis.
• Familiarity with SAP and BI analytics (an advantage and a plus).
• Exceptional problem-solving and decision-making abilities.
• Excellent organizational and time management skills. Amit nyújtunk / Benefits What we offer : Attractive compensation package with a wide range of benefits, including cafeteria and private health care package Development opportunities for personal and professional growth Home office opportunity (hybrid) A great diversity of cultures