Tech Enterprise Delivery Data Analyst

Job title : Tech Enterprise Delivery Data Analyst

Location : Budapest – Sanofi Business Services, Váci Greens

Hybrid working

About the Role

The  Digital Tech Enterprise Delivery Data Analyst  will play a key role in coordinating technology services that fall outside of existing outsourcing contracts. This includes support for real estate (workplace transformation), country-specific solutions, and local / regional contracts for OSS (On-site Support), Service Desk (non-NEO), Voice and Video, Event Management, Devices, and Printing management.

This role is essential to ensure high-quality service delivery across sites, with a strong focus on employee experience. The analyst will manage data analysis and usage requirements, identifying trends and generating insights to support decision-making and continuous improvement.

Key Responsibilities

• Support the Global Services & Experience strategy across all GBU / GFUs, collaborating with Digital Tech teams and Customer-Facing Technology to define optimal roadmaps.
• Ensure high levels of user satisfaction and experience for all technology services within scope.
• Develop and maintain Power BI dashboards to track global operational KPIs and SLAs, with a focus on enhancing employee experience.
• Analyze service execution and support reporting needs for the Technology area, ensuring compliance with standards and driving improvements.
• Identify opportunities to automate, consolidate, or optimize service delivery in collaboration with service owners and Digital Market Leaders.
• Act as the on-site point of contact for technology-related incidents and service requests.
• Ensure local services follow SOPs and approved OLAs / SLAs.
• Guarantee the execution of Digital Tech governance, acting as a bridge between delivery, product, and platform teams to ensure alignment and effective interaction.
• Work independently and collaboratively in a team-oriented environment.

Soft Skills & Communication

Technical Requirements

Why Join Us?

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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