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Service Delivery Manager
transcosmos (TCIS)Debrecen, Hajdú-Bihar, HUTöbb mint 30 napja
Állás típusa
- Quick Apply
Munkaköri leírásBehavior : Strong collaboration skills – able to work effectively within teams and across departments Sense of accountability – takes ownership of tasks and delivers on commitments Adaptability – quickly adjusts to changing priorities, environments, and challenges Initiative – acts proactively, anticipates needs, and takes steps without being prompted Planning & organizing – capable of structuring work efficiently and setting clear priorities Delegating & empowering – trusts team members and encourages independent problem-solving Change management – confidently leads through transitions and supports others in adapting to change Skills & Attributes : Strong customer focus Excellent communication skills in English (written & verbal) Leadership and team management experience Ability to earn the trust of clients, colleagues, and upper management Strong organizational and problem-solving skills Great attention to detail Proactive, collaborative, and adaptable attitude Skilled in planning, organizing, delegating, and change management Languages : Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels. Technical : Good Knowledge of Microsoft Office products Qualifications [EDUCATION and / or EXPERIENCE] Bachelor’s degree (any field) Previous experience in BPO, customer service, or technical account management Proven team management track record Experience with managed services is a strong advantage To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning. Competitive salary Cafeteria Team building and free time activities Modern office environment
Lead our services, shape the future – become our next Service Delivery Manager"
Are you ready to take charge of service delivery on an international level?
Do you have the drive to lead teams, shape strategy, and ensure consistent excellence?
We’re looking for a Service Delivery Manager who’s ready to take ownership and make an impact.
The SDM is responsible for the delivery of specific transcosmos’s Services. They work together with the Business Relationship Manager to identify service requirements, and develop service strategy, which is the responsibility of the SDM to execute. All Managed Services personnel working within the service report directly or indirectly to the SDM.
Main Duties & Responsibilities
- Manage the delivery and performance of a service
- Lead Team Leaders, Agents responsible for service delivery
- Ensure services meet agreed standards and are delivered to exceptional quality
- Oversee financial aspects of the service
- Set and track KPIs to ensure smooth daily operations
- Collaborate with the Business Relationship Manager on service strategy, goals, training, reporting, quality and processes
- Work with transcosmos’s customers and represent Managed Services Department
Requirements
Benefits
Why Join Us?
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
Send us your CV and join the Transcosmos family!
Hozzon létre álláshirdetést erre a keresésre
Service Delivery Manager • Debrecen, Hajdú-Bihar, HU
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