Renewal Specialist

Everbridge : a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary. Please note that the working hours for this position will align with US working hours, spanning from 15 : 00 to 23 : 30 (CET) Monday to Friday.  As a Renewal Specialist, you'll play a vital role in driving customer retention and growth. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team's capacity, contributing to our goal of a 95% customer retention rate.

What you'll do :

• Own the end-to-end renewal process – from quoting to delivery – ensuring timely and seamless renewals.
• Collaborate cross-functionally with Account Management, Marketing, Finance, Legal, and Customer Success to support health checks, campaigns, and strategic account planning.
• Engage directly with customers to support renewals, address inquiries, and maintain strong relationships.
• Support account growth by assisting with more complex quotes and account review preparation.
• Track and analyze data in Salesforce and Gainsight to measure renewal performance and identify improvement opportunities.
• Contribute to continuous process improvement to streamline workflows and enhance customer experiences.

What you'll bring

LI-HG1 Why Everbridge : We value our team members and offer an attractive salary package alongside a range of exceptional benefits , including :