Multilingual Customer Service Positions (German / Dutch / Polish / French)

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Organisation / Department

Our partner is a dynamically growing, international crypo exhange that focuses on blockchain technology.

Present in more than 180 countries with over 50 million customers worldwide it is dedicated to to reshape the future with technology.

If you have great communication skills, strong English+German / Polish / Dutch / French language skills and you would like to be a part of an evolving company, they are looking for you!

Job description

• handling inquiries and issues from global customers in multiple languages through various channels, but mostly chat (90%)
• maintaining a strong understanding of company products to effectively communicate with customers in their preferred language
• collaborating with internal and external stakeholders , such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• establishing and nurturing strong relationships with company partners and external stakeholders
• escalating any queries or unresolved issues to Level 2 / Supervisors as directed by the operations management when they can not be resolved within standard procedures

Requirements

• at least 0.6 years of experience in language-related roles, including translation, interpretation, or localization
• proficiency in communication, along with a high level of English+second language skills
• willingness to work according to a given schedule to support 24x7 language-related operations
• motivated, proactive personality
• strong problem-solving and time-management skills
• ability to learn quickly
• a diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field

Nice to have :

• familiarity with cryptocurrency and / or finance-technology industry
• basic computer knowledge (MS Office)
• working knowledge of CRM tools

Information

Anett Hoffmann - anett.hoffmann@randstad.hu