Portuguese speaking First Line Analyst

Answering support queries via tools, phone and email Keeping daily contact with users calling from all over Europe Resolving IT issues of our partners which can occur during the course of office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent teams Maintaining and improving customer satisfaction level Elvárások / Requirements Fluent English, AND Portuguese language knowledge Excellent communication skills Self-motivated Able to work under minimal supervision Good problem solving skills Customer orientated personality Strong MS Office skills Amit nyújtunk / Benefits Cafeteria benefits Medicover private health care package Language courses Soft skills training and talent programmes Go through a professional and personal development Have a stable workplace with flexible scheduling (HO opportunity)