Senior Team Leader

Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team.If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you! Guide and support a frontline team providing service to tech-savvy consumers across Europe Foster a positive, high-performance team culture where people feel empowered and connected Serve as the first line of support for escalations, customer concerns, and coaching needs Lead team huddles, performance reviews, and 1 : 1s to keep engagement and quality high Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded Monitor quality trends and drive process improvements based on real-time feedback Identify knowledge gaps and deliver structured, impactful training Build trust through clear communication, empathy, and hands-on leadership Elvárások / Requirements 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment Strong people management skills — coaching, conflict resolution, and motivation Excellent English communication skills (written and spoken) Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery Amit nyújtunk / Benefits What we offer : A key role in building out a new site from day one Competitive salary and benefits including cafeteria allowance A collaborative, respectful, and open work culture Regular team events and engagement activities A modern, stylish office in the heart of Budapest with great transport links