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GBS Business Process Lead – Customer Care

GBS Business Process Lead – Customer Care

Thermo Fisher ScientificBudapest, Hungary
8 napja
Munkaköri leírás
  • Manage the development and maintenance of the end-to-end process taxonomy for Customer Care.
  • Collaborate with workstream leaders across the GBS Shared Service Centers and the business to drive balanced end-to-end process improvements globally that align with business strategy.
  • Assess and articulate business requirements, analyze design options, and proactively seek out and determine process simplification and standardization opportunities that will eventually drive Automation within the process.
  • Participate in the Productivity Governance Program, including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT.
  • Support global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required.
  • Collaborate with the Shared Services Operations teams in all locations to ensure resources receive accurate training on processes, policies, and systems.
  • Assist in developing metrics and service level agreements (SLAs) for the Customer Care department within the GBS Shared Services.
  • Lead ongoing policy governance and compliance.

    • Minimum Requirements / Qualifications :

    • 5+ years of work experience with / within a shared services environment or in a consulting capacity.
    • Prior experience within the Customer Care area.
    • Previous Process Governance and / or Process Excellence experience.
    • Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization.
    • Self-directed, dynamic, and customer-centric change-agent who thrives in a challenging and changing environment.
    • Highly collaborative; aligns effectively with colleagues and business partners to deliver results while improving the success of all contributors.
    • Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of collaborators from different teams.
    • Shows a dedication to continual learning and consistent improvements in efficiency.
    • Excellent attention to detail required.
    • Discernment in building successful relationships with crucial partners.

      • What We Offer :

    • Competitive Compensation Package :  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
    • Comprehensive Health & Well-being Support :  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
    • Career Growth & Professional Development :  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
    • Modern & Convenient Work Environment :  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
    • Inclusive, Multilingual Culture :  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
    • Engaging Community & Events :  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

      • We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

      Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

    Hozzon létre álláshirdetést erre a keresésre

    Customer • Budapest, Hungary