Customer Experience Representative (EMEA)

Overview

We create chemistry but we are much more than a chemistry company We’re engineers, scientists, technical experts and logistics specialist. We have more than 100 years of experience, a global network and a great passion for chemistry that comes from the heart. This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products. Headquartered in Dallas (Texas) our global network includes around 8,500 employees, more than 80 locations in 20 countries with 3 global service centers Budapest, Nanjing, Irving.

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

Are you ready for you next challenge? Be part of an excellent team! Join Celanese as a Customer Experience Representative.

Responsibilities :

You will be involved in the following tasks :

• Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction for the Acetate Tow business in EMEA.
• Covering own client portfolio and keeping a good relationship with both external and internal stakeholders.
• Coordinate load and shipment processes with warehouse personnel and carriers to ensure on time delivery to customer.
• Proactively monitor open orders, deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances.
• Document, investigate and follow up internal and external complaints.

Qualifications :

Apply :

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