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Customer Service Representative with Polish

Customer Service Representative with Polish

Salve.Inno ConsultingBudapest
21 napja
Állás típusa
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Munkaköri leírás

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger,  more successful future – one strategic hire at a time.

Location :  Budapest, Hungary

Work Model : On-site

Employment Type : Full-time

Duties and Responsibilities :

  • Take complete responsibility for customer issues from the first point of contact to resolution, managing and prioritizing multiple cases efficiently to provide timely and comprehensive support.
  • Use your strong knowledge of consumer electronics, including software installation and computer connectivity, to diagnose and solve complex technical problems.
  • Actively test products, escalate new findings to the client for inclusion in the official knowledge base, and propose or oversee updates to existing documentation following strict procedures to ensure accuracy.
  • Employ excellent verbal communication skills to manage difficult or upset customers professionally, clarifying issues, qualifying concerns, and defusing sensitive or high-level complaints.
  • Provide clear and concise feedback to colleagues and simplify complex technical information (such as connectivity and tuning) to ensure customer understanding.
  • Navigate various internal systems effectively to find solutions, troubleshoot problems, and deliver precise information for a smooth customer support experience.
  • Consistently follow company policies and procedures, while knowing when to question, seek guidance, adjust interpretations, or escalate issues appropriately.
  • Identify chances to promote the client’s brand, emphasize product features and advantages, and introduce customers to related services or promotions.
  • Confirm conversations in writing or via email when necessary, maintaining professional and accurate records of all interactions.

Requirements :

  • Native or fluent in Polish (both spoken and written) with a good command of English (minimum B2 level).
  • High school diploma or equivalent.
  • Strong passion and understanding of consumer electronics, including essential computer knowledge related to software installation and product interaction.
  • Ability to take ownership of issues instinctively, assimilate information, use initiative to report findings, and guide customers toward the best resolution.
  • Appreciation of the importance of customer service for business success, with skills to engage customers sincerely and empathetically.
  • Flexibility to adapt behavior as needed in a dynamic contact center environment.
  • Proficiency with Windows systems and quick adaptability to custom software used for live customer interactions.
  • High ethical standards, strong teamwork skills, and excellent punctuality.
  • Cultural sensitivity to understand local customer communication styles and adjust accordingly.
  • Offer :

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for career advancement within a global technology leader.
  • Meal allowance.
  • Relocation assistance.
  • Supportive and collaborative team environment.
  • Generous paid leave and holiday entitlement.
  • Employee discounts.
  • Additional benefits.
  • How to Apply for the Polish Customer Service Role – Join Us in Athens

    Submit your CV in English, clearly highlighting your Polish language skills, relevant customer service experience (if any), and enthusiasm for delivering excellent customer care. Selected applicants will be invited to Polish and English language assessments and competency-based interviews. Applications are reviewed as received.

    Diversity, Equity, and Inclusion Commitment

    We welcome candidates of all backgrounds, identities, and abilities. Our recruitment processes are accessible, and we continuously foster a diverse, inclusive, and equitable environment. All qualified applicants will receive consideration for employment regardless of gender, ethnicity, disability, sexual orientation, or personal journey.

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