Ez az állásajánlat nem elérhető az országodban.
Customer Service Specialist
DanaGyor, Hungary, HUTöbb mint 30 napja
Munkaköri leírásAdvanced English to start conversations and writing. Minimum Education (Profession / Specialty) : Bachelor's degree in Administration or similar Required Experience (Years and Areas) : Minimum of 3 years in customer service At least one foreign language in plus : German, Spanish, Italian Analysis and solution of problems and decision making Conflict management and resolution Experience with CRM Sales Force system and SAP as a plus. High-tech, multinational working environment in a continuously growing company Carrier development opportunities Variety of work with continuous personnel development opportunity Safe working environment Competitive compensation package Cafeteria system Wide range of employee social benefit package and programs
Responsibilities
- Answer customer incoming calls / chat / emails
- Enters orders into ERP system
- Review and resolve blocked orders
- Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.
- Past due customer communication
- EDI process knowledge and resolve ASN issues
- Coordinates shortage, overage, damage claims and returns
- Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
- Schedules and executes shipments in cooperation with logistics, customers and forwarders
- Handles shipment tracking
- Handles document requests and export documentation
- Maintains master data
- Executes dunning for account receivable
- Assist with daily case volume as needed
- Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
- Drive for process improvement by working on cross functional teams
- Performs all other duties as assigned
Requirements
What we can offer you
Hozzon létre álláshirdetést erre a keresésre
Customer Service Specialist • Gyor, Hungary, HU