Customer Support Representative - German - Budapest

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : hybrid, after initial 6 weeks of office training

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Manage customer queries efficiently across multiple channels, including inbound / outbound phone calls and emails, within agreed SLAs and KPIs
• Respond professionally and promptly to all customer communications, including urgent issues
• Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
• Schedule and manage repair appointments for customer products
• Serve as the primary point of contact to resolve support requests and customer complaints
• Assist clients in troubleshooting and resolving issues with purchased products
• Compose clear, accurate, and tailored responses to customer emails
• Conduct research and problem-solving using available resources, escalating complex issues when necessary
• Proactively work toward achieving individual targets and team goals
• Promote additional products and services based on customer needs and campaign directives
• Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
• Attend regular training sessions to stay updated on programs and process changes
• Maintain punctuality and adhere to scheduled shifts.

REQUIREMENTS :

OFFER :