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Application Support Engineer

TalentSpot Karrier Kft.Budapest, BU, hu

Több mint 30 napja

Munkaköri leírás

Job Description

The following CHALLENGES await You :

Provide software application operation and support for customers
Troubleshoot application issues and outages
Provide support on complex tasks
Track and ensure the continuity of issue resolution and other tasks
Handle, register, follow up and resolve incoming service request and incidents
Execute recurring daily operational tasks
Monitor system components and events
Constant communication and support to other involved resolver units and partners
Create new internal and external communication channels and processes
Create and update process documentation
Improvement and maintenance of the internal knowledge base articles
Participate in creating operational practices for newly implemented systems and their documentation
Provide internal and external trainings
Participate in onsite training and events in certain cases
Participate in calls in case of outage
Provide 24 / 7 standby support
Create reports

JOIN US, if :

You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years’ relevant experience / OR if You have 5+ years relevant experience, higher degree is only advantage

You have experience of operation and support of complex IT applications and systems

You have basic knowledge of Linux and Windows systems

You have basic knowledge of SQL and scripting

You have previous experience in working according to ITIL based processes and functions

You would like to use your excellent English on a daily basis

You have willingness to travel (1-2 x a year)

You have willingness to work outside normal business hours

You have willingness to provide standby support

You have careful work style and durability

You have high quality and responsibility in own work

You work well under pressure and you are a team player

If you CHOOSE US, we can offer :

Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)

Cafeteria and Health insurance

Mentoring Program, Trainings

Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)

Indoor bike and motorcycle storage

Team buildings

Excellent working atmosphere

Open company culture

Requirements

You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years’ relevant experience / OR if You have 5+ years relevant experience, higher degree is only advantage You have experience of operation and support of complex IT applications and systems You have basic knowledge of Linux and Windows systems You have basic knowledge of SQL and scripting You have previous experience in working according to ITIL based processes and functions You would like to use your excellent English on a daily basis You have willingness to travel (1-2 x a year) You have willingness to work outside normal business hours You have willingness to provide standby support You have careful work style and durability You have high quality and responsibility in own work You work well under pressure and you are a team player

Hozzon létre álláshirdetést erre a keresésre

Application Support Engineer • Budapest, BU, hu