Renewals Support Specialist

Key Responsibilities

• Generation of proactive renewal quotes 90-days in advance of contract expiration
• Responding to contract inquiries, requests for quotes, and renewal orders to be submitted for processing within team service level objectives
• Providing back-up support in triage of inbound requests for the renewals team
• Creation of SFDC Cases / tickets related to contract inquiries, quote requests, renewal orders or other requests
• Ownership and investigation of renewal Inquiries including responding to partners and customers to close the inquiry
• Review of information provided by customers and partners on Renewal Quote and Renewal Order requests to ensure sufficient information is provided and that orders meet Tungsten Automation clean order requirements
• Assistance with data remediation post system migration and related research projects

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Skills

• PC Literacy, including MS Excel
• Knowledge of Salesforce SFDC or other ERP systems
• Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)
• Fluency in written / spoken English, additional European or Asian languages also beneficial
• Previous renewal experience / skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.

Tungsten Automation is an Equal Opportunity Employer M / F / Disability / Vets

Required Experience

• High School Degree or higher with 2 years minimum relevant experience (or combined equivalent work experience).
• Prior Renewal, Customer Service, Order Management or Sales Support skillset.
• PC Literacy, including MS Excel
• Knowledge of Salesforce SFDC or other ERP systems
• Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)
• Fluency in written / spoken English, additional European or Asian languages also beneficial
• Previous renewal experience / skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.

Tungsten Automation is an Equal Opportunity Employer M / F / Disability / Vets