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HR Specialist

HR Specialist

InstructureBudapest
23 napja
Munkaköri leírás

The Global Tier 1 HR Service Delivery Specialist is a critical member of our global HR team, serving as the first point of contact for employees worldwide. This role is responsible for providing efficient and accurate support across a wide range of HR inquiries and transactions, ensuring a positive employee experience. You will leverage your strong problem-solving skills, HR knowledge, and customer service expertise to resolve issues, escalate complex cases, and contribute to the continuous improvement of our HR service delivery model.

Responsibilities :

  • Serve as the primary point of contact for employee inquiries via email, Slack and our case management system.
  • Provide accurate and timely information on HR policies, procedures, and programs, including benefits, payroll, organizational changes, onboarding, and offboarding.
  • Resolve employee issues and requests efficiently, striving for first-contact resolution.
  • Guide employees through self-service tools and resources.
  • Accurately document all employee interactions and case details Jira our case management system.
  • Escalate complex or sensitive cases to Tier 2 or Tier 3 support teams, ensuring proper handoff and follow-up.
  • Monitor case progress and provide timely updates to employees.
  • Maintain accurate and organized records.
  • Identify and report recurring employee issues and trends to the HR Service Delivery leadership team.
  • Contribute to the development and maintenance of knowledge base articles, FAQs, and other support resources.
  • Participate in process improvement initiatives to enhance the efficiency and effectiveness of HR service delivery.
  • Contribute to the documentation of work instructions and standard operational procedures.
  • Ensure compliance with all applicable HR policies, procedures, and regulations.
  • Maintain the confidentiality of employee information.
  • Ensure data accuracy and integrity in HR systems.
  • Collaborate with HR teams across different regions to ensure consistent service delivery.
  • Provide support for global HR initiatives and projects.
  • Maintain a global perspective and awareness of cultural differences.

Qualifications :

  • Bachelor's degree in Human Resources, Business Administration, or a related field preferred
  • Minimum of 1-3 years of experience in HR service delivery, customer service, or a related field.
  • Proven experience in a global HR service environment or supporting a US based company, with strong understanding of cross-cultural communication and time zone coordination.
  • Workday experience is a huge bonus and preferred.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a global team.
  • Proficiency in Microsoft Office Suite and Google docs.
  • Strong organizational and time management skills.
  • Ability to handle confidential information with discretion.
  • Strong customer service orientation.
  • Ability to learn quickly and adapt to changing priorities.
  • Understanding of the HR Hire to Retire business processes.

    • Get in on all the awesome at Instructure!

  • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect :
  • Competitive compensation and participation in Instructure’s equity program
  • Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
  • Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
  • Comprehensive wellness programs and mental health support
  • Annual learning and development stipends to support your growth
  • The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection
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    Hr Specialist • Budapest