Service Delivery Manager

Our business partner is looking for a Service Delivery Manager to join their team. Responsible for the management of a service. This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service. Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs. Accountable for Financial service Management Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals. Ensure your teams understand and deliver to these. Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams. Work with customers and represent Managed Services Department Elvárások / Requirements Skills / Attributes Required Highly customer focused Excellent communication skills (written and oral), professional and confident English at all levels Ability to motivate and lead a team to deliver high-level managed services Ability to earn respect of internal / external customers, colleagues, and management Excellent organizational skills Good attention to detail Excellent problem-solving skills Technical Good knowledge of Microsoft Office products Behavioral Working collaboratively Accountability Adaptability Initiative (proactive) Planning & organizing Delegating and empowering Managing change Qualifications (Education and / or Experience) At least Bachelor’s / College Degree (any field) Previous experience in BPO, Customer Service, and / or technical account management Demonstrated team management experience Proven track record showing required skills and qualities Amit nyújtunk / Benefits What we offer : Competitive salary and benefit package Supportive working environment Training support Long-term career opportunity