Talent.com
Ez az állásajánlat nem elérhető az országodban.
Technical Communications Consultant TS US shift

Technical Communications Consultant TS US shift

KofaxBudapest, HU
18 napja
Munkaköri leírás

Job Level

Choose One

The role of a Communications Consultant is a mix of Professional Services and Technical Support and is the first technical point of contact for our customers and partners.

You will be a member of our consulting group that delivers configurable solutions to our end users and partners and responsible for providing business critical technical support.

In addition, the position requires frequent interaction with Product Development and Professional Services, to deliver complete, comprehensive solutions and software and process improvement.

Working hours for the position : 15 : 00 - 24 : 00h (EET)

Key Responsibilities

Project Management and Delivery

  • Project work : Work on various projects, ensuring that deliverables and deadlines are met.
  • Coordinate with Teams : Work alongside Professional Services, Product Development, and other departments to ensure comprehensive solution delivery.
  • Proactive Issue Mitigation : Identify and address potential project issues and risks early to prevent delays or complications.
  • Budget and Schedule Adherence : Collaborate with project managers to ensure that projects stay on track both in terms of time and budget.
  • Requirement Gathering and Design : Work directly with customers and partners to collect requirements, create functional designs, and conduct user acceptance testing.
  • Technical Configuration and Implementation : Perform the technical configuration of solutions required for deployment, ensuring all systems work as expected.
  • Training and Support : Provide training sessions for end-users and offer continuous support to ensure successful adoption of solutions.

Technical Support and Problem Solving :

  • First Point of Contact : Serve as the primary technical contact for customers and partners to troubleshoot and resolve issues efficiently.
  • Ownership of Issues : Take full ownership of technical issues, working towards resolution and maintaining high customer satisfaction.
  • Provide Enterprise-Level Support : Deliver phone, email, and web-based support for Tungsten Communication Server products, ensuring top-tier service quality. Research, diagnose, reproduce, troubleshoot, and identify solutions to resolve customer issues related to application use, design, and configuration.
  • 24 / 7 Support Availability : Participate in standby support shifts, providing round-the-clock assistance when needed.
  • Knowledge Creation : Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
  • Collaboration and Continuous Improvement :

  • Cross-Functional Collaboration : Regularly interact with teams like Product Development to improve the solution, ensuring that customer feedback is integrated into future updates.
  • Process and Software Improvement : Contribute insights from customer experiences to continuously enhance both product functionality and internal processes.
  • While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

    Required Skills

  • Technical Expertise : Ability to learn new product to build In-depth knowledge of the products and their configurations.
  • Project Management : Experience working as a project team member.
  • Customer-Oriented Communication : Strong interpersonal skills to interact with customers and partners.
  • Problem-Solving : Quick thinking and resourcefulness in troubleshooting and resolving issues.
  • Collaboration : Effective teamwork with various internal departments to ensure successful project outcomes.
  • Self-Starting and Independent : Capable of taking ownership of projects and issues, ensuring results are delivered with minimal oversight.
  • Adaptability : Comfortable working in a fast-paced, constantly evolving technical environment.
  • Prefer Technical Knowledge : Experience with Windows Server, Unified Communications, Telephony, Networking, and SQL
  • Required Experience

  • A bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent experience.
  • Minimum of 2 years of relevant experience in a consulting role within the tech industry.
  • Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M / F / Disability / Vets

    Hozzon létre álláshirdetést erre a keresésre

    Technical Consultant • Budapest, HU

    Kapcsolódó állás
    Technical Consultant.

    Technical Consultant.

    MedtronicBudapest, Budapest, Hungary
    We are currently looking for an experienced Technical Consultant for Cardiac Implantable devices of Arrhythmology field with Hungarian and English languages to be based in Budapest.The role is open...Mutass többetUtolsó frissítés: 30+ napja
    Senior communications manager

    Senior communications manager

    Allianz Hungária Biztosító Zrt.Budapest, HU
    Are you looking for a stable, reliable yet dynamic and motivating workplace that is open to new and innovative ideas and continuous renewal, with all the benefits of hybrid working?.At Allianz, you...Mutass többetUtolsó frissítés: 1 napja
    Marketing Communications Intern

    Marketing Communications Intern

    foodoraBudapest, HU
    Marketing Communications Intern.The ideal candidate will be professional, highly-analytical, and possess excellent verbal and written communication skills. You'll work closely with our Marketing tea...Mutass többetUtolsó frissítés: 5 napja
    Fraud Consultant

    Fraud Consultant

    SEON TechnologiesBudapest, Budapest, HU
    Quick Apply
    Join SEON in our mission to create a Fraud Free World! As a Fraud Consultant, you’ll empower businesses to combat fraud with confidence while delivering world class support and expertise.Be part of...Mutass többetUtolsó frissítés: 30+ napja
    Customer Solution Design Specialist

    Customer Solution Design Specialist

    BT GroupBuilding 31, Budapest, Hungary
    Your Role And Responsibilities.Are you a passionate technical architect with focus on Genesys Contact Center solution ? Our Technical Design Team is on the front line of helping customers succeed u...Mutass többetUtolsó frissítés: 30+ napja
    Technical Illustrator

    Technical Illustrator

    Sigma Technology HungaryBudapest, Hungary
    Let us guess, you are considering a change or looking for a new opportunity, something fresh that would enhance your daily routine? We might have exactly what you are searching for.The Swedish foun...Mutass többetUtolsó frissítés: 18 napja
    Integration Services : EU Technical Consultant

    Integration Services : EU Technical Consultant

    Veeva SystemsBudapest, Hungary
    As a Technical Consultant, you will be a member of the Veeva Systems Professional Services group working on providing consulting and technical architecture design on project teams implementing Veev...Mutass többetUtolsó frissítés: 18 napja
    Communications trainee

    Communications trainee

    Bosch GroupBudapest, Hungary
    Being an integrated part of a regional marketing team – she / he can learn how a marketing and communication plan on different touchpoints are established and executed. Getting familiar with user jour...Mutass többetUtolsó frissítés: 5 napja
    Workday Implementation Consultant

    Workday Implementation Consultant

    CieloBudapest, Hungary
    The Consultant (Workday Implementation) is responsible for delivering quality consulting, project management and support services to achieve a high level of customer satisfaction, as an individual ...Mutass többetUtolsó frissítés: 19 napja
    Communications and Marketing Intern

    Communications and Marketing Intern

    MOL MagyarországBudapest, Hungary
    Are you ready for the challenge of working for one of Hungary and one of the region's leading companies?.Build your career consciously even during your university years!. Be part of an excellent tea...Mutass többetUtolsó frissítés: 19 napja
    Technical Lead

    Technical Lead

    Global BlueBudapest, Hungary
    As a Technical Lead, you’ll play a vital role in leading and supporting software development teams across a variety of projects. You’ll be deeply involved in the full software development lifecycle,...Mutass többetUtolsó frissítés: 18 napja
    Technical Solutions Architect – UC

    Technical Solutions Architect – UC

    GetronicsBudapest, Hungary
    The successful candidate will be involved in opportunities from start to finish, beginning with the presales phase.This includes supporting Business Development leads in deal qualification and scop...Mutass többetUtolsó frissítés: 18 napja
    Technical leader

    Technical leader

    Ceva Santé AnimaleBudapest, HU
    The success of a company depends on the passionate people we partner with.Together, let's share our talents.As a global leader in animal health, Ceva Animal Health believes our success is linked to...Mutass többetUtolsó frissítés: 18 napja
    Technical Lead

    Technical Lead

    ClouderaBudapest, Hungary
    At Cloudera, we empower people to transform complex data into clear and actionable insights.With as much data under management as the hyperscalers, we're the preferred data partner for the top comp...Mutass többetUtolsó frissítés: 18 napja
    Technical Writer

    Technical Writer

    Randstad HungaryBudapest, Hungary
    Competitive payment package (13.Cafeteria and Health insurance.Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport).Indoor bike and motorcyc...Mutass többetUtolsó frissítés: 29 napja
    NodeJS,TS,React Fullstack Developer @ DPDGroup IT Solutions

    NodeJS,TS,React Fullstack Developer @ DPDGroup IT Solutions

    DPDGroup IT SolutionsBudapest, Hungary
    Támogató, barátságos csapat és rugalmas munkakörnyezet.Stabil, nemzetközi vállalati háttér.Közvetlen részvétel nemzetközi projektekben. Egyéb juttatás havi bruttó 30 000 forint értékben.Ingyenes nye...Mutass többetUtolsó frissítés: 27 napja
    Corporate Communications Manager

    Corporate Communications Manager

    Wizz AirBudapest, HU
    WELCOME TO THE WORLD OF OPPORTUNITY!.Wizz Air is a leading European low-cost airline with a fleet of modern and fuel-efficient aircraft. Our mission is to provide affordable and reliable air travel ...Mutass többetUtolsó frissítés: 30+ napja
    Üzletvezető

    Üzletvezető

    TS RetailBudapest, Pest megye
    Csatlakozz a MERE nemzetközi élelmiszer-kiskereskedelmi hálózatához! Budapesti üzletünk élére olyan üzletvezetőt keresünk, aki elkötelezett a hatékony működés, kiváló vásárlói élmény és motivált c...Mutass többetUtolsó frissítés: 1 napja