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German Speaking Team Leader - Global Service Coordination

German Speaking Team Leader - Global Service Coordination

ComputacenterBudapest, HU
16 napja
Munkaköri leírás

Location : Hungary - Budapest | Job-ID : 206315 | Contract type : Standard | Business Unit : Customer Success & Service Delivery

Your future tasks will be…

  • Managing of up German speaking accounts
  • Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
  • Producing and analysing management reports to allocate work and meet business requirements
  • Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • Representing the account(s) in front of external and internal stakeholders with support
  • Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
  • Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements
  • Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place
  • Conducting performance reviews in line with CC policies. Regular coaching, mentoring and feedback giving to team members in a professional manner
  • Being responsible for management of resourcing requirements (attrition and retention) based on business requirements
  • Being accountable for having the SOPs up-to-date
  • Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.
  • Being exemplary in Computacenter values, integrity, self-responsibility, motivation and customer orientation
  • Supporting operations manager in managing the account.

You are the ideal candidate if…

  • You are fluent in German and English
  • You have experience in people management
  • You have experience in order processing, customer service and Service Coordination
  • You have the ability to build relationships with key stakeholders and senior management
  • You have the ability to coach team members to recognise and use each other’s strengths to achieve team goals
  • You have excellent administrative skills and ability to analyse data and produce reports
  • You have excellent time management skills, coordinating, organizing and prioritizing work activities
  • You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team
  • You have experience in communication with stakeholders.
  • You are a team player with collaborative and supportive style
  • You have a flexible and adaptable attitude
  • Exemplary Computacenter values; integrity, self-responsibility, motivation and customer orientation.

    • What can we offer to you ?

  • Professional and personal development (clear structure depending on taking the lead of your own career)
  • Working in a global structure
  • Work in a fun and diverse atmosphere ->

    • more highlight CC family atmosphere

  • Flat management structure with an open door policy
  • Have a stable workplace with a flexible office schedule (due to hybrid working)
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF).
    • Hozzon létre álláshirdetést erre a keresésre

    Team Leader • Budapest, HU