Head of Commercial Services (IT & Digital department, Commercial Services team)

Head of Commercial Services (IT & Digital department, Commercial Services team)

Are you a passionate leader with experience in application maintenance & development as well as people management? Do you have a service-oriented mindset, with focus on continuous improvement and the ability to enhance team performance whilst contributing to business strategy and goals? If so, we have an exciting opportunity for you!

We are seeking an experienced and dynamic Manager to join our Commercial Services team. In this role, you will report directly to the Head of Business Applications & Operations and be a part of the extended IT & Digital management team. As a leader, you will play a pivotal role in providing a sustainable and solid application platform aligned with business requirements. You will oversee a team of skilled professionals, work closely with business stakeholders and drive vendor relationships.

The ideal candidate will bring experience in application maintenance and vendor management supported by a professional communication skillset.

The team and your mission

The mission of the Head of Commercial Services is to build and sustain a high-performing team through structured governance and industry best practices.

The responsibilities include managing the application landscape for Salesforce, ServiceMax and Ecommerce platforms, driving vendor relationship whilst optimizing contract value, ensuring IT compliance, managing assets through their lifecycle, and embedding a growth mindset in the team.

Key accountabilities and responsibilities

You will be responsible for managing, directing and developing the team, ensuring the activities are allocated and executed in a timely manner. You will work closely with the management team, break down strategic goals and translate them into deliverables on a team level as well as setting the goals for personal objectives.

You will be accountable for enhancing the overall performance of the Commercial Services team in full alignment with best practices and strategic priorities.

Furthermore, you will guide the team to success via :

Acting as Service Owner of business-critical applications focusing on the entire service lifecycle

Ensuring governance framework is maintained to facilitate continuous engagement with business stakeholders

Proactively engaging with key stakeholders across functions to understand ongoing and upcoming initiatives

Distributing the team effort between project initiatives and regular maintenance activities

Leading the team to fulfill the success criteria based on customer satisfaction, SLA compliance, cost efficiency and employee engagement

Inspiring the team to deliver excellent levels of individual and team performance

Oversee the technology landscape, improve software development practices like continuous integration and deployment practices

What you need to succeed in this role :

You are passionate about delivering business value and have a customer service mindset with the ability to leverage and nurture the capabilities of a strong, professional team. You have a growth mindset and a positive can-do attitude with strong collaborative and caring character.

You have a bachelor’s degree in technology or equivalent experience in delivering salesforce based software solutions – ideally solid level of technical understanding of the salesforce ecosystem.

Why us?

At Nilfisk, we know that amazing people make amazing companies. You will join a company culture with a lot of freedom and trust, and where we have a growth mindset. At Nilfisk, it’s OK to make mistakes, as long as you learn from them. Further, we want you to question ideas and speak your mind, so we can, together, find the best solutions. If you are ready for this, we would be keen to hear from you.

Being part of a dynamic multinational environment and Scandinavian Company Culture

Trainings for your professional development

Great enthusiastic and continuously growing team

Attractive salary & connected package

Home Office opportunity & free to schedule contract

Cafeteria and other benefits :

Monthly gross 46. HUF cafeteria

Free access to Tüske csarnok twice a week for gym or swimming

Travel contribution for daily commute (between home and workplace)

Weekly massage at the HUB office

Onsite medical screening quarterly

WIGO carsharing service to our Budapest HUB based employees for daily commute

and so much more!

If you are a proactive and detail-oriented professional looking for a challenging yet rewarding role, we encourage you to apply. Join Nilfisk and make a difference in our journey towards a cleaner future.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for   a cleaner future ?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.