Implementation Manager

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for a technical Implementation Manager, as part of the Professional Services team, who will be expected to become an expert in a number of Solera products. You will support the pre and post sales process by recommending best practice use, gathering all customer requirements to enable a thorough and customer focused implementation and configuration strategy, which will allow the individual or wider team to then install & configure to this standard.

The role is customer facing hence the ability to communicate at all levels is critical as well as understanding of FY revenue targets, to support the commercial targets and ensure prioritisation is given appropriately to tasks and customers.

You would expect to become skilled in our product set, particularly understanding the integration applications of our products and able to consult on those, in some cases you will also be expected to configure and deliver local product changes. You will work closely with the other teams in Professional Services, both configuration and training to deliver customer requirements, and the broader Solera team to deliver new product developments.

To be successful in this role, this individual must be able to work to aggressive deadlines whilst remaining flexible to the needs of the business. They must be able to demonstrate a proactive attitude and always take the initiative in ensuring outputs are delivered on time and to the expected quality. They will enjoy working in a strong team environment focussed on delivery of robust, high quality, value adding solutions to Solera’s customers.

What You’ll Do

Support the sales team with presented opportunities, understanding our customer’s requirements and demonstrating the best use of our products to fulfil the customers’ needs.

Propose best practice use of Solera products and present the possible, considering the customers workflow and opportunities to integrate our products, providing innovation and value to our customers.

Document and collect requirements for customer implementations, then own and manage the process with the customer to delivery, ensuring all operational aspects are covered and sourced, either by completing the installation yourself or alongside the appropriate teams eg; configuration, training, product and development etc.

You will be customer facing and will become a skilled SME Solera product implementor.

Manage migration projects with customers, utilizing 3rd parties where appropriate

Where appropriate you will be expected to implement local product configuration changes, and directly support customers with related technical issues.

Collaborate with colleagues in the Professional Services team to reduce time to market, share best practice, learning.

Work as part of a skilled team committed to delivering quality implementation & integration projects, and wider teams that cross the development, support, infrastructure, and data functions.

Work within agreed process to ensure all customer documentation stored centrally.

Consistently strive to drive improvements into process and work with peers to always raise the bar.

Build close working relationships with key stakeholders, including customers.

Collaborate with internal teams to ensure the timely delivery.

Support risk management and mitigation throughout the lifecycle of the implementation, ensuring timely communication of any unresolved risks.

Keep abreast of all technical developments with the Solera systems and the supporting software in use, in particular understanding implications of new releases.

What You’ll Bring

5+ years of professional experience in technical requirement engineering or BA

Excellent customer service skills and experience in an implementation / Professional Services role, ideally in the automotive insurance sector, analytical and diligent, strong interpersonal skills and passionate about collaborating and communicating with internal and external stakeholders

Highly self-organised with a good eye for detail, and problem solving / solution design skills

Excited to work in a fast paced and multi layered environment

A team player who will go above and beyond to deliver to their customers.

Experience of technical implementations / integration project and configuration, particularly covering any of SOA, APIs, API management, Oauth, XML, CSS will be an advantage.

Experience with Agile Methodologies such as Scrum and XP, but also with more traditional structured approaches

English & appropriate language skills for market.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.