Customer Advocate Engineer

What will you do? Ensure that complaints are resolved effectively, Drive Customer Focus for the plant, Continuously listen to Voice of Customer, Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented, Ensure a reliable process is operating to solve customer complaints fast and effectively, Escalate customer issues to the right organization whenever needed, and support collaborative resolution, Ensure all customer issues are regularly analysed in order to identify top issues and launch projects to prevent them, Ensure that customer complaint leads to Robustness program update, Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers, Lead execution of containment actions for known problems, Monitor and analyse feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfaction. What skills and capabilities will make you successful? Experience in Change Management & Implementation Methodology, Working knowledge of Microsoft Office Suite, Advanced knowledge of Quality improvement tools, techniques & models, Advanced expertise in statistical quality techniques and analysis, Proficient level of English language knowledge (C1), Excellent communication skills, High level of influencing and persuasion skills, Proactive problem resolution skills and result-oriented approach. What's in it for you? Professional challenges and development opportunities International career opportunities Competitive compensation and benefits package Life and accident insurance Medicover health care (White card) Global Family Leave Program Commuting reimbursement Who will you report to? Quality Manager What qualifications will make you successful for this role? University diploma acquired in technical field, 4+ years of experience in Manufacturing Industry, pref in Quality, Experience in Change Management & Implementation Methodology, Working knowledge of Microsoft Office Suite, Advanced knowledge of Quality improvement tools, techniques & models, Advanced expertise in statistical quality techniques and analysis, Proficient level of English language knowledge (C1) Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.