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Job in Germany : Employee (m / f / d) Service Desk Support

Job in Germany : Employee (m / f / d) Service Desk Support

PROSOZ Herten GmbHhungary
Több mint 30 napja
Munkaköri leírás

Get ahead with Prosoz!

We support local authorities throughout Germany on their journey into the digital future.

As a full-service provider, we deliver solutions from a single source - from software to consulting.

To drive forward the digital transformation in municipal administration, we are looking for you as a

Employee (m / f / d) Service Desk Support

Join our full-time IT management team in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions!

This will be your job...

  • You are the first point of contact for our employees with IT questions and provide support by phone, email, ticketing tool and on-site support
  • You solve minor IT problems independently and efficiently
  • You analyze and classify complex requests before forwarding them to 2nd level support
  • You create and analyze relevant KPIs to continuously improve our support processes
  • You build and maintain a knowledge database, as well as our end-user documentation
  • You ensure that our incident, problem and service request management processes are adhered to and optimized
  • You promote knowledge transfer and collaboration through regular exchanges with other IT teams
  • You support the integration of new companies and applications into our existing IT structures and processes

This is what we want...

  • You have completed an IT apprenticeship (e.g. as an IT specialist in system integration, information technology assistant) or a comparable qualification
  • You have several years of experience in service desk support and a strong affinity for IT
  • You think in a solution-oriented way and communicate IT problems in an understandable and customer-friendly way - both in writing and over the phone in fluent German
  • You work independently, in a structured manner and are a team player
  • You have a keen interest in software, have a high level of technical understanding and enjoy sharing your knowledge with others

    • You might think so...

    You fit in with us if the following sentences could also come from you :

  • Customer satisfaction is important to me - in order to achieve this, I keep an eye on the product and professionalism as well as the processes and the environment.
  • Good service is the result of cooperation between all those involved in the overall result and continuous improvement.
  • I keep my process and method know-how up to date in order to actively contribute to improving our processes and services.

    • Good reasons for PROSOZ...

  • High level of personal responsibility and short decision-making paths
  • Appreciative and open cooperation at eye level and a strong feedback culture
  • Plenty of room to try things out and for your professional and personal development
  • Flexible working hours and models that fully support your work-life balance
  • Mobile working possible
  • Permanent employment contract and at least 30 days vacation
  • Attractive remuneration package and numerous great benefits
  • Comprehensive structured onboarding for orientation, arrival and networking

    • Do you have any questions?

    Your personal contact is Gina from our recruiting team :

    Gina Vertgewall | Personnel Management | Tel. 02366 188 616

    We look forward to hearing from you - you can get in touch with us in just a few clicks!

    For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.