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IT Front office associate - full time for 12 months fixed term contract with a view of extension (For candidates with disability)

IT Front office associate - full time for 12 months fixed term contract with a view of extension (For candidates with disability)

MOL MagyarországBudapest, Hungary
Több mint 30 napja
Munkaköri leírás

Employee Status

Fixed-term

Job Type

Temporary Work

Job Level

Individual Contributor

Location

Hungary-Budapest

Position for candidates with disability!

Would you like to be a member of a highly qualified IT team with great possibility for professional advancement?

Would you like to play an IT support role?

Would you like to work at a place where human is a real value in business strategy?

Then your place is here with us as an IT Front office associate for a 1-year fixed term (with a view of extension) based in our brand new MOL Campus in Budapest (11th district)

Responsibilities :

  • Handling incoming phone and email channel
  • Handles customer incidents via troubleshooting and service requests based on catalogue
  • Handling outgoing calls as per process
  • Participate in backlog reduction activities
  • Handle ticket response and resolution times as per Service Level Agreement (SLA)
  • Performing project related administrative tasks (MS O365 / WIN 10 / iOS etc.)

Requirements :

  • General hardware and software knowledge
  • Good communication skills
  • Customer oriented approach
  • Hungarian (native speaker)
  • English knowledge (conversational level)
  • Good problem identification and problem solving skills
  • Stress tolerance
  • Being a good team member
  • Relevant experience is an advantage (IT Support)
  • Slovak knowledge is an advantage (conversational level)

    • What we offer :

  • Stable company background not just in Hungary, but in Middle East Europe as well, in multinational environment
  • Using cutting edge technology implementation, participation international projects
  • Home office / flexi place – 2-3 days per week
  • Great opportunity to improve your hard and soft skills as well, Professional / Technical, soft skill and language trainings
  • Helpfull team with suportive leader
  • Possibility to meet the team members in person
  • Internal and external soft skill related training, Technical training (Microsoft, Cisco), Li learning, Microsoft learning, Plurar site and language knowledge (English) related trainings
  • Carrier possibilities within MOL ITD GBS and MOLGroup (Professioal lead or technical (architect) field)
  • P articipating vivid company organised events
  • Competitive benefit package with a maximized fringe benefit and 10% annual bonus
  • Free health screen programs

    • How to apply?

    If you are interested in the position, please submit your applications via our career site  www.mol.hu / karrier  or contact Tímea Hadházy on +36-20-569-3303 or thadhazy@mol.hu

    LI-KKI

    Hozzon létre álláshirdetést erre a keresésre

    It • Budapest, Hungary

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