Client Success Specialist - Orchestro

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance / high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have :

• Continuous learning :  Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters :  From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community :  With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits :  On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

You’ll be based in the Budapest office working with clients and the global Orchestro team.

Orchestro, is McKinsey’s proprietary SaaS platform that accelerates agility, simplifies planning, and enhances enterprise-wide transparency for clients. Orchestro already has 5,000+ users across 3 continents and has some impactful success cases. Orchestro typically creates value for clients by bringing efficiency, automation, and transparency into the QBR process saving clients up to 50% QBR preparation time; improving client’s OKR attainment (~20-30% improvement), and enhancing adoption of agile ways of working.

You will be responsible for the end-to-end delivery of the Orchestro solution. In this role, you will operate as the lead point of contact for best practices in deployment and adoption of Orchestro with a particular focus on the early deployment, training and adoption phases of the solution.

You'll partner with the Orchestro team and McKinsey’s consulting service teams to deploy Orchestro, deliver ongoing adoption activities and provide ad-hoc advisory services.

You will be responsible for advising clients and consulting service teams on key configuration choices for the Orchestro solution deployment.

You'll manage and lead internal teams and clients to ensure fit-for-purpose and high-quality configuration, and you'll support the development and delivery of training to foster client adoption of Orchestro.

You'll have the opportunity to develop a trusted adviser relationship with internal and external stakeholders and will be responsible for the initial and ongoing commercial management of the client account which may require you to respond to proposal requests.

You'll develop and deliver in-person or remote post-sales activities such as demonstrations, workshops, forums, events, etc.

You'll maintain knowledge of industry trends and competitor offerings, and you'll contribute ideas for new product and service development, marketing and communication initiatives and operational improvement.