Talent.com
Ez az állásajánlat nem elérhető az országodban.
Customer Solution Quality Assurance Specialist

Customer Solution Quality Assurance Specialist

transcosmos (TCIS)Debrecen, Hajdú-Bihar, HU
Több mint 30 napja
Állás típusa
  • Quick Apply
Munkaköri leírás

The Customer Solutions Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting, and proposing measures to correct or improve the overall qualities provided the TCIS and the services. The Quality Assurance Specialist has a responsibility to perform routine inspections and work with various teams to correct issues that arise in the production process.

Key Tasks and Responsibilities

  • Verifies call and email handling results by measuring skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Regularly provide coaching, training and development to the Customer Solutions Specialists along with Customer Solutions Team Leaders
  • Oversee quality assurance including contact monitoring, evaluation and calibration scoring
  • Analyze quality and performance trends to provide recommendations for improvement
  • Provides feedback to management by monitoring contacts, participating in support sessions
  • Ensure team awareness regarding all processes, procedures and technical documentation relevant to the department.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Excellent written and verbal communication.
  • Good understanding of the system actively used by the service.
  • Ability to apply creativity to solutions.
  • Technical :

  • Good Knowledge of Microsoft Office products
  • CRM Software platforms experience preferred
  • Behavioral :

  • Excellent organizational skills
  • Effective follow-up skills
  • Good attention to detail
  • Working Collaboratively.
  • Accountability
  • Excellent Customer Service / Support skills
  • Adaptability
  • Initiative : Being proactive
  • Planning & Organizing
  • Qualifications [EDUCATION and / or EXPERIENCE]

  • At least High school diploma or equivalent, College level preferred
  • Previous experience in BPO and Customer Service and / or technical account preferred
  • Have a proven track record demonstrating the skills and qualities outlined in this document.
  • Previous use of Ticket / CRM Logging systems
  • Languages

    Fluent English (Speech, Written, Reading, Comprehension) B2 or higher), with the ability to communicate professionally and confidently in English at all levels.

    Benefits

    Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

  • To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment
  • Hozzon létre álláshirdetést erre a keresésre

    Assurance Specialist • Debrecen, Hajdú-Bihar, HU

    Kapcsolódó állás
    Supplier Quality Specialist

    Supplier Quality Specialist

    BMW GroupDebrecen, HU
    Knowing the destination isn’t enough : you need to know how to get there.Build up your own networks, exploit new ideas, and consistently take the initiative. Inspire other people with your enthusiasm...Mutass többetUtolsó frissítés: 6 napja
    Sr. Manager, Microbiology Quality Compliance Expert

    Sr. Manager, Microbiology Quality Compliance Expert

    Teva PharmaceuticalsDebrecen, Hungary
    We are looking for a Sr Manager, Microbiology-Quality Compliance Expert - TAPI.The main purpose of your job will be to ensure that the Microbiology laboratories, systems , procedures related to Qua...Mutass többetUtolsó frissítés: 30+ napja
    Order Coordinator (Debrecen)

    Order Coordinator (Debrecen)

    Diehl AviationHajdú-Bihar megye, Debrecen
    At Diehl : The future is in your hands! More than 17,000 employees are currently shaping the engineering of the future in our five Corporate Divisions Metall, Controls, Defence, Aviation and Meteri...Mutass többetUtolsó frissítés: 23 napja
    Hungarian Content Moderator or Customer Support Agent - Relocatio

    Hungarian Content Moderator or Customer Support Agent - Relocatio

    Velenosi&MeredithDebrecen, Hungary
    Quick Apply
    Job Opportunity : Hungarian-Speaking Roles in Content Moderation and Customer Support Abroad.We are currently hiring Hungarian-speaking professionals for exciting international opportunities in Bulg...Mutass többetUtolsó frissítés: 2 napja
    Accounting Assistant (Accounting Compliance and Reporting Team) - Debrecen

    Accounting Assistant (Accounting Compliance and Reporting Team) - Debrecen

    EYDebrecen, HU
    At EY Hungary, we are committed to building a better working world – for our people, our clients, and our communities.From major cities to developing countries, we want businesses to be the best th...Mutass többetUtolsó frissítés: 30+ napja
    Customer Solution Quality Assurance Specialist

    Customer Solution Quality Assurance Specialist

    transcosmosDebrecen, Hajdú-Bihar, Hungary
    The Customer Solutions Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting, and proposing measures to correct or improve the overall qualities provided the ...Mutass többetUtolsó frissítés: 30+ napja
    Senior Software Engineer

    Senior Software Engineer

    emersonDEBRECEN, HAJDÚ BIHAR, Hungary
    As a Software Engineer for the Search & Discovery Team in the Digital Core Service Portfolio you’ll solve complex problems that have a profound impact on how customers search and discover informati...Mutass többetUtolsó frissítés: 7 napja
    Senior Software Engineer

    Senior Software Engineer

    CopelandDEBRECEN, HAJDÚ BIHAR, Hungary
    As a Software Engineer for the Search & Discovery Team in the Digital Core Service Portfolio you’ll solve complex problems that have a profound impact on how customers search and discover informati...Mutass többetUtolsó frissítés: 6 napja
    Solution Architect @ Deutsche Telekom IT Solutions Hungary

    Solution Architect @ Deutsche Telekom IT Solutions Hungary

    Deutsche Telekom IT Solutions HungaryDebrecen, Hungary
    The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wid...Mutass többetUtolsó frissítés: 2 napja
    Customer Service Quality Assurance Specialist

    Customer Service Quality Assurance Specialist

    HSA Kft.Hajdú-Bihar megye, Debrecen
    Our partner in debrecen is looking for their new colleage in a Customer Service Quality Assurance Specialist position.If you feel like this is your opportunity, apply with your English CV! ...Mutass többetUtolsó frissítés: 1 napja
    Lead QA Engineer

    Lead QA Engineer

    DynataHungary (Debrecen)
    MarketSight Lead Quality Assurance Engineer.This is a technical role for the MarketSight team at Dynata.The successful candidate will be deeply involved in the production and support of the MarketS...Mutass többetUtolsó frissítés: 18 napja
    Permit Expert Specialist - Engedélyezési szakértő

    Permit Expert Specialist - Engedélyezési szakértő

    Randstad Hungary Kft.Hajdú-Bihar megye, Debrecen
    Partnercégünk csúcstechnológiás gyárat épít Debrecenben, ami azt jelenti, hogy intelligens energiamenedzsment és környezettudatos megoldások alkotják majd az üzem működésének alapját amely egyike a...Mutass többetUtolsó frissítés: 30+ napja
    Service Desk Agent - German speaking

    Service Desk Agent - German speaking

    NSC GlobalDebrecen, HU
    Provide Excellent Customer Support.Answering incoming customer calls and help clients with their IT technical issues.Follow up and solving IT incidents. Escalate incidents to Level 2 when unable to ...Mutass többetUtolsó frissítés: 18 napja
    Test Manager / Test Coordinator (REF4338O)

    Test Manager / Test Coordinator (REF4338O)

    Deutsche Telekom IT Solutions HUDebrecen
    Our international E2E Solution Test Enterprise Network area is looking for an E2E Test Manager Agile or alternatively a Project Manager Agile to facilitate the transition (from an external to an in...Mutass többetUtolsó frissítés: 15 napja
    • Új!
    Supplier Quality Engineer

    Supplier Quality Engineer

    OerlikonDebrecen, HU
    Job Opportunity : Supplier Quality Engineer (SQE) Aerospace.Global Head of Quality Management and Supplier Quality Oerlikon Surface Solutions. Supplier Quality and Development.Translate,communicate a...Mutass többetUtolsó frissítés: 21 órával ezelőtt
    Advanced Quality Planner.

    Advanced Quality Planner.

    ZF GroupDebrecen, HU
    Join our dynamic growth journey with ZF-Foxconn Chassis Modules (ZFFCN), a global leader in assembly and logistics services for the automotive industry. With 30 years of excellence and 25 locations ...Mutass többetUtolsó frissítés: 18 napja
    • Kiemelt
    Junior it sales manager (3477)

    Junior it sales manager (3477)

    Humanfield KftDEBRECEN, HU
    Junior it sales manager (3477) We are looking for candidates for our dynamically growing software developer partner for the following position Feladatok Identify new business opportunities ...Mutass többetUtolsó frissítés: 7 napja
    • Új!
    Network Engineering Professional

    Network Engineering Professional

    BT GroupDebrecen, Hungary
    We’ve always been an organization with purpose; to use the power of communications to make a better world.You can trace this back to our beginning as pioneers of the world’s first telecommunication...Mutass többetUtolsó frissítés: 2 órával ezelőtt