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Swedish-speaking Service Desk Analyst in Budapest!
Cross Border TalentsBudapest, Central Hungary, Hungary16 napja
Munkaköri leírásLanguage Skills : fluent Swedish speaker with strong communication skills in English (B2 level or higher). Technical Proficiency : Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus. ITIL Knowledge : Familiarity with ITIL processes is a strong advantage. Analytical Mindset : Strong problem-solving skills and the ability to logically tackle technical issues. Self-motivated : Thrive in a fast-paced environment, handling multiple tasks and assignments with ease. Team Player : Able to work both independently and collaboratively with a positive, solution-oriented attitude. Competitive Salary : Excellent compensation package based on your skills and experience. Supportive Work Environment : Be part of a dynamic, creative team with a friendly, positive atmosphere. Career Growth : Get the tools, guidance, and support you need to unlock your full potential.
Exciting Opportunity : Swedish-speaking Service Desk Analyst in Budapest!
Position : Service Desk Analyst
Location : Budapest, Hungary
Work Model : Hybrid (blend of on-site and remote)
Employment Type : Full-time
Remuneration : Competitive Base Salary
Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service!
What Youll Be Doing :
- Support & Troubleshoot : Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
- Problem Solving : Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
- Collaborate with Experts : Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
- Document Solutions : Maintain accurate records of resolutions for future reference and continuous improvement.
- Incident & Escalation Management : Manage incidents with an eye on preventing impact on business operations.
- Customer Service Excellence : Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
- Adapt & Learn : Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).
What Were Looking For :
Whats In It For You :
Join a thriving, international team and take your IT support career to the next level in beautiful Budapest ! Apply now and become an essential part of our success story.
Hozzon létre álláshirdetést erre a keresésre
Service Desk Analyst • Budapest, Central Hungary, Hungary