IT Change and Communications Manager

About Kuoni Tumlare :

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role :

We are seeking a meticulous and organized Change Coordinator and Communication Manager to manage the implementation and tracking of changes within our organization. The Change Coordinator and Communication Manager will work closely with project managers and key stakeholders to ensure that all changes are conducted smoothly and efficiently. The successful candidate will have a keen eye for detail, exceptional organizational skills, and the ability to manage multiple tasks simultaneously. A background in project management or a related field is highly desirable.

Responsibilities

Work closely with project managers and teams to understand the implications of the proposed changes.

Assess risks and potential impacts associated with the proposed change, and devise mitigation strategies.

Coordinate with various teams and stakeholders to ensure smooth implementation of changes.

Monitor and report on the progress of the change implementation, including any issues or risks that arise.

Facilitate communication between different stakeholders and teams to ensure everyone is informed about the change and its impacts.

Provide training and support to staff affected by the change to help them adapt.

Evaluate the effectiveness of the change once it has been implemented and make adjustments as necessary.

Maintain documentation of all change management activities for future reference and auditing purposes.

Knowledge

Excellent communication and interpersonal skills.

Bachelor’s degree in business, Management, or a related field or equivalent experience

Proven experience in change management and project management.

Strong organizational and multitasking abilities.

Ability to work under pressure and meet tight deadlines.

Proficiency in Microsoft Office Suite and change management software.

Certification in change management (e.g., ITIL, PMP) is a plus.

Skills

Excellent written and verbal communication skills.

Strong analytical and problem-solving skills.

Ability to work collaboratively with cross-functional teams.

Attention to detail and a high level of accuracy.

Ability to adapt to changing priorities and work environments.

Personal Characteristics

Native or Fluent English speaker

Highly efficient, organized, and approachable

Attentive to the details and accurate

Analytical, solution-focused type

Strength of character, ethics, commitment, and reliability

Good team player

What we offer :

Global Brand : Opportunity to work in an international environment

Stability : 100 Years at the top of our field and still pushing into new territory

Progression : We reward high performers and look to promote key talent internally

Learning and Development opportunities for growth and Upskilling

A Supportive Management Culture and autonomous working environment

Company Wide Bonus Scheme

Dedicated Employee Engagement Activities

Flexible & Hybrid Working

Annual Awards and Recognition for high Performers

Friendly and Collaborative work environment