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Order to Cash Manager

Order to Cash Manager

LHU Lexmark Intl Tech Hungaria KftBudapest Hungaria
20 napja
Munkaköri leírás

Responsibilities : JOB FUNCTION

  • Provide end-to-end functional guidance to the O2C team by ensuring customer satisfaction, quality, risk and cost effectiveness are under control.
  • Lead, motivate and develop dedicated country teams to achieve O2C targets / KPIs.
  • Acts as escalation point for internal & external customers.
  • Contributes actively in process improvements / projects to optimize performance.
  • EMEA level owner of Order to Delivery (O2D) / Invoice to Cash (I2C)

DUTIES AND RESPONSIBILITIES

Operational effectiveness :

  • Troubleshoots, follow-up and resolves escalations, to secure internal and external satisfaction.
  • Develops and implements procedures to ensure smooth operations.
  • Monitors and analyzes O2C reports / dashboards / KPIs, team and individual performance to secure accuracy and efficiency.
  • Collaborate and work with other functions in order to understand potential issues and proactive fixes. (especially Sales, Supply Chain teams, Finance, Credit Managers, MPS and Services teams)

    • Performance Management :

  • Manages and oversees daily operations to meet performance and quality expectations for the reporting employees (O2C Representatives and SMEs - as applicable).
  • Accountable to deliver O2C targets, KPIs and other performance related metrics. Drives corrective actions to keep performance levels high.
  • Set Customer Focused Objectives (CFO) and daily operational guidance to the team.
  • Keeps regular team meetings and 1x1 discussions.

    • Organization leadership :

  • Ensures that processes needed for the management system are established, implemented and maintained in compliance with applicable laws, rules, regulations& adhering to Lexmark Policies.
  • Assess risk when business decisions are made : demonstrate consideration of all the impacted Lexmark teams, processes, customers and assets.
  • Create ad-hoc and regular reports / analyses on O2C activities to stakeholders.
  • Represent & translates Lexmark strategies and initiatives defined at corporate level.
  • Identify and balance workload, headcount need for the team.
  • Execute people management tasks : coaching, career developments, trainings, feedbacks, performance reviews, employee rewards and merit reviews.
  • Translates the WW process strategies into the EMEA processes and O2C Budapest level.

    • Continuous Improvement :

  • Actively participate in O2C meetings, represents O2C team and knowledge on cross-functional meetings / workshops.
  • Plays key role in business transformation of EMEA level O2D / I2C processes, activities.
  • Supports and works closely with WW O2C Global Process Leads, Process Analysts, SMEs and EMEA managers in continuous improvement initiatives
  • Manages and standardizes all EMEA level process initiatives and provides operational guidance to all EMEA teams in order to deliver business targets.
  • Defines, monitors and controls the adoption and continuous improvement of global business processes within the operational area. (KPIs, metrics, new flows)

    • Communication :

  • Ensures process changes and new processes are well communicated and integrated to operational level for the respective EMEA teams.
  • Facilitates internal, customer and stakeholder communication on a timely manner
  • Provides meaningful reporting to senior management
  • Responsible for hiring activities : participate in job interviews, select candidates and evaluates new hires integration within the team.

    • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    EDUCATION & EXPERIENCE

  • Bachelor's / University degree
  • Excellent written and spoken English language
  • Another European language knowledge required (preferably German)
  • Minimum 5 years of operational experience in relevant area plus 2 years of people management experience
  • Strong MS Office knowledge
  • Experience with SAP / Power BI / Business Objects or Project Management would be a plus.
  • Cross Functional Expertise : should have ability to work across teams and functions.

    • SKILLS

  • Positive and resilient individual who excels at all forms of communication
  • Proven team leadership experience (both people and functional areas)
  • Action oriented and pro-active, delivers results
  • Customer focused, well organized
  • Able to motivate others and drives changes
  • Has good affinity of time &priority management

    • How to Apply ?

    Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

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    Hozzon létre álláshirdetést erre a keresésre

    Manager • Budapest Hungaria

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