Senior Program Manager

We are seeking an experienced and driven Project Manager to lead several high-impact, cross-functional initiatives within our Post-Sales Services organization. These projects will focus on enhancing service offerings, scaling service capabilities, and improving service delivery processes across the customer lifecycle. The role requires close partnership with internal stakeholders including Product Management, Services Engineering, Business Units, Sales, and IT to ensure on-time, high-quality outcomes aligned with strategic priorities and customer success metrics. The ideal candidate will have strong leadership and organizational skills to manage cross-functional stakeholders, timelines, risks, and deliverables from concept to execution.

In this Role, Your Responsibilities Will Be :

• Drive planning, execution, and delivery of complex projects focused on post-sales services, such as : New service offering definitions Capability enablement across service functions Process improvements or digital transformations supporting service delivery
• Lead cross-functional teams comprising stakeholders from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
• Establish clear project goals, timelines, and deliverables aligned with business priorities.
• Track and manage interdependencies, risks, and resource allocations across concurrent projects.
• Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
• Ensure adherence to project scope, budget (where applicable), quality, and timelines.
• Provide regular status reporting and visibility to stakeholders and leadership.
• Drive change management activities, including stakeholder buy-in, communications planning, and adoption measurement.
• Ensure alignment with broader business goals and customer success metrics.

Who You Are

You lead with a strong focus on execution, delivering service transformation initiatives that enhance delivery performance, scale capabilities, and elevate the customer experience. You persist through challenges to achieve a measurable business impact.

You proactively build strong relationships with a broad network of stakeholders, serving as a trusted liaison across Services, Product R&D, IT, and Business Units. You align diverse interests through engagement, clear communication, and a shared focus on customer success.

You communicate with clarity and intent, tailoring messages for both technical and executive audiences to enable decision-making and foster alignment across global, cross-functional teams. You promote transparency and open dialogue to keep complex service initiatives on track.

For This Role You Will Need :

Preferred Qualifications That Set You Apart :

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.